Quality

• If possible, contact us before going to the emergency room so someone who knows your medical history can care for you and help you avoid unnecessary, high-cost care.
  
• Call if you do not receive your test results within two weeks.
  
• Give us feedback to help us improve the care we provide so you can feel your best.
  

Teamwork

• Notify us of changes in health status, name, address, telephone numbers, email address, or insurance coverage.
  
• Let us know when you see other health care providers so we can help to coordinate the best care for you.
  
• Keep scheduled appointments or call to reschedule. Please cancel as early as possible.
  
• Come to each visit with updates on medications, dietary supplements, or remedies you are using. Include any questions you may have.
  
• Pay your share of fees incurred for health care services received.

Access

• Be available to you after hours for your urgent needs.
  

Teamwork

• Give you information about services that can help you learn more about your condition and stay healthy.
  
• Connect you with other members of your care team, including specialists, therapists, care coordinators, etc., and coordinate your care with them as your health needs change.
  
• Communicate clearly with you so you understand your condition(s) and your options.
  
• Listen to your questions and feelings. Our care team will respond promptly to you in a way you understand.
  
• Help you learn about your health insurance coverage and how to access your insurance company to receive answers to questions regarding your benefits.
  

Access

• Contact us after hours if your medical issue cannot wait until the office opens.
  

Patient

You are the most important member of your care team and are a full partner with us in your care. We appreciate your commitment to:

Safety

• Learn about you, your family, life situation, health history, health goals, and preferences. When you seek care, we will suggest evidence based treatments and self-management support that make sense for you.
  
• Help you make the best decisions for your care.
  

Our Rules in Your Health

Patient-Centered Medical Home

Safety

• You will provide us with a complete family and medical history.
  
• Understand your health condition: Ask questions about your care and tell us when you don't understand.
  
• Learn about your condition(s) and what you can do to stay as healthy as possible.
  
• Follow the plan we agree is best for your health.
  
• Take medications as prescribed.
  

Physician & Practice

As your primary care provider, I will lead a care team.
Together we will:

Quality

• Keep you up-to-date on all your vaccines and preventive screening tests.
  
• Ensure your test results are available for you to review in a timely manner.
  
• Continue quality improvement based on your feedback.